Working smarter so you don’t have to work harder.
Client: Jenny, small business owner
Services: Digital transformation, Generalist Strategic Support
Jenny was finding that she was working every hour under the sun and going way above and beyond for her clients without having the structures in place to allow her to charge for her services appropriately. She found that she was reinventing the wheel with every new client she gained for contracts, workflows, finance. She was also not setting clear deliverables and boundaries for her clients which meant she ended up doing a lot of work for free.
We ran two workshop sessions to interrogate how she WAS working and how that compared to how she WANTED to work. Together we mapped out her customer journey and her business offering. From this we could redesign the journey in an efficient way that worked for her.
Some of the outputs included:
Refreshed and concise client onboarding process
Distinct client packages with time commitment allocated to all her to understand how much work she could take on and when she could do it
Connections established between tools using Zapier to automate some parts of her work.
Confidence and clarity in what she was doing
“Nicola saved my business - I was so close to throwing it all in.
By listening carefully and understanding my needs, Nicola cleverly peeled back the layers of my business and helped me identify what was working and where efficiencies could be made. I now have clarity on my offering, my systems and a real way forward. This process has enabled me to be more proactive, confident, consistent and most importantly stopped me working 24/7 trying to catch up with myself.
If you know you could work smarter but simply don’t know where to begin, call Nicola, you won’t ever regret it!”